LIVE9,774 customers without power across the utilities we track7 ongoing incidentsUpdated 1:18 AM EST
Outage Desk

Privacy

We collect as little as we can. You never need an account.

When you report an outage

We store:

  • the time, the service (power, internet, TV or mobile), the provider and the town;
  • any details you tick, such as "Very slow", and a cross street if you type one (digits are removed so house numbers can't be stored);
  • if you tap "Use my location", a location rounded to about 500 meters on your device before it is sent. We never receive or store your exact position;
  • a scrambled (hashed) version of a random token saved in your browser, so the same device isn't counted twice in an hour;
  • a scrambled version of your IP address, used only to stop abuse and deleted after 24 hours. We never store your raw IP address with a report.

Public pages show reports only at town level, such as "Internet · Spectrum · near Springfield · 2 min ago".

Bot protection

The report form uses Cloudflare Turnstile to block automated abuse. Cloudflare processes some technical data to do this under its own privacy policy.

Hosting and analytics

The site is hosted on Cloudflare. We use Google Analytics to count visits and see which pages people use. It sets first-party cookies (named _ga) and records pages viewed, rough location (city level), device and browser type, and how you arrived. Google Analytics does not log or store IP addresses. We don't send Google your outage reports or anything you type.

Visitors in the European Economic Area, the UK and Switzerland get no analytics cookies: Google receives only cookieless signals that can't identify a returning visitor. You can opt out anywhere with Google's browser add-on or a content blocker. See how Google uses data from sites that use its services.

We don't show ads yet. If ads are enabled, ad partners may use cookies; this page will list them and explain your choices before that happens.

Your browser

We save your light or dark mode choice, your last chosen provider and the device token in your browser's local storage. You can clear them at any time in your browser settings.